bc44 Privacy Policy

bc44 operates bc44.club as an online casino and sports betting platform serving players in Bangladesh. In the course of providing these services, bc44 necessarily collects and processes certain personal data relating to the individuals who register and use the platform. This Privacy Policy is intended to be read alongside the bc44 Terms & Conditions, which are incorporated by reference. Where there is any conflict between the two documents, the Terms & Conditions shall prevail.

bc44 takes its data protection obligations seriously. All personal data held by bc44 is processed lawfully, fairly, and transparently. We collect only the data necessary to provide and improve our services, verify identity, process payments, prevent fraud, and comply with applicable legal obligations. We do not collect data in excess of what is needed for these purposes, and we do not retain data for longer than is necessary.

bc44 collects personal data in two broad categories: information you provide directly when registering and using the platform, and information collected automatically as you use bc44.club. The following personal data is collected directly from you:

• Full name and date of birth, collected at registration for identity verification and age check (21+ requirement).
• Bangladeshi mobile number, used as your primary account identifier and for two-factor authentication where applicable.
• Residential address (city and district within Bangladesh), collected during KYC verification.
• Identity document information, including National ID (NID) number or passport number, collected when required for KYC or high-value withdrawal verification.
• Payment account details, specifically the mobile wallet number (bKash, Nagad, Rocket, or Upay) or bank account number linked to your bc44 account for deposit and withdrawal processing.

The following data is collected automatically when you use bc44.club:

• Device and browser information, including device type, operating system version, browser type and version, and screen resolution. This data is used for compatibility optimisation and fraud detection.
• IP address and approximate geographic location (city level only, not GPS coordinates), used for fraud prevention and responsible gaming monitoring.
• Session activity data, including pages visited, games played, bet amounts and outcomes, session duration, and deposit and withdrawal timestamps. This data supports responsible gaming monitoring and account security.
• Cookie and tracking data as described in Section 6 of this policy.

bc44 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless directly relevant to a specific responsible gaming intervention and with your explicit consent.

bc44 uses the personal data it collects for the following purposes, all of which are necessary to provide a safe, fair, and functional betting and casino platform to Bangladesh players:

• Account creation, management, and authentication — to create your bc44 account, verify your identity at registration and during KYC checks, and authenticate your login on each session.
• Payment processing — to execute deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer, including reconciling transaction records and resolving payment disputes.
• Fraud prevention and security — to detect and prevent unauthorised account access, fraudulent payment activity, multi-accounting, money laundering, and other prohibited conduct described in the bc44 Terms & Conditions.
• Responsible gaming — to monitor betting patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion periods set by the player, and to trigger responsible gaming interventions where appropriate.
• Customer support — to respond to your queries, complaints, and requests submitted via live chat or email, and to maintain a record of support interactions for quality assurance and dispute resolution.
• Platform improvement and analytics — to understand aggregate usage patterns, identify technical issues, and improve the bc44 platform experience. This analytics processing uses anonymised or pseudonymised data wherever possible.

bc44 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for potential fraud or prohibited conduct, a human review is conducted before any permanent account action is taken.

The four legal bases on which bc44 relies are:

• Contractual necessity — processing that is necessary to perform the contract between you and bc44 (i.e., to provide you with account access, accept your bets, and process your payments).
• Legal obligation — processing required to comply with applicable law, including anti-money-laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent — processing for optional communications and certain analytics, where you have given your explicit consent. You may withdraw consent at any time by contacting bc44 support.

bc44 does not sell, rent, or trade your personal data to any third party. However, in the course of providing its services, bc44 shares personal data with a limited set of third-party service providers strictly as necessary for each described purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data (amount, recipient wallet or account number, timestamp) necessary to execute your deposit or withdrawal. bc44 does not share your full name, address, or identity document data with these providers beyond what they independently collect as part of their own onboarding process.
• Game content providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios receive a pseudonymous player identifier and bet/result data necessary to render game outcomes. These providers do not receive your real name, mobile number, or payment details.
• Fraud prevention and compliance services — third-party identity verification services may receive identity document data strictly for the purpose of completing KYC verification. These providers are contractually bound to use data only for this purpose and to maintain appropriate security standards.
• Legal authorities — bc44 may disclose personal data to law enforcement, regulatory, or judicial authorities where required by applicable law or court order. bc44 will only do so to the extent required and will notify you where permitted by law.

All third-party service providers with whom bc44 shares personal data are required under contract to process that data only for the specific purpose for which it was shared, to implement appropriate technical and organisational security measures, and to delete or return the data once the purpose has been fulfilled. bc44 does not permit any third-party provider to use shared data for their own independent purposes, including for marketing to you.

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is initiated through a secure handoff to the payment provider's own interface. bc44 receives confirmation of a successful or failed transaction from the provider but does not receive or store the credentials you enter on the provider's platform. Your mobile wallet PIN is never transmitted to or stored by bc44 under any circumstances.

bc44 maintains a complete transactional record of all deposits, withdrawals, bonuses credited, and bet settlements on your account. This record is retained for the purposes of dispute resolution, regulatory compliance, and anti-money-laundering record-keeping. You may request a copy of your transaction history at any time by contacting bc44 support. All financial data held by bc44 is stored in encrypted form with access restricted to authorised bc44 staff only.

bc44.club uses cookies and similar tracking technologies to support platform functionality and improve the user experience. The categories of cookies in use are:

• Essential cookies — required for core platform functionality, including session management, login state persistence, and the shopping cart equivalent for deposit flows. These cannot be disabled without impairing platform use.
• Functional cookies — used to remember your preferences such as language setting and responsible gaming limit configurations. These improve your experience but are not strictly required for the platform to work.
• Analytics cookies — used to collect anonymised data about how users navigate bc44.club, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve the platform and is not linked back to individual user identities.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in and use bc44. bc44 does not use third-party advertising cookies or share browsing data with advertising networks.

bc44 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The specific retention periods that apply to each category of data are:

• Account data (name, mobile number, address) — retained for the duration of your active account and for 5 years after account closure, in accordance with standard anti-money-laundering record-keeping requirements.
• Transaction records (deposit, withdrawal, and bet history) — retained for 7 years after each transaction date, in compliance with financial record-keeping regulations.
• Support interaction records — retained for 3 years after the date of each interaction, for quality assurance and dispute resolution purposes.

Where you exercise your right to erasure and there is no overriding legal obligation to retain data, bc44 will delete or anonymise your personal data within 30 days of receiving your verified erasure request. Data that is subject to an active legal hold, regulatory investigation, or unresolved dispute will be retained until that matter is concluded.

As a registered user of bc44, you have the following rights in relation to your personal data. To exercise any of these rights, contact bc44 support via live chat or email. bc44 will respond to all verified rights requests within 30 days.

• Right of access — you may request a copy of all personal data bc44 holds about you, presented in a readable format.
• Right to rectification — you may request correction of any personal data that is inaccurate or incomplete.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where there is no overriding legal basis for retention.
• Right to restriction — you may request that bc44 restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability — you may request a copy of the personal data you provided to bc44 in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing of your personal data where bc44 relies on legitimate interests as its legal basis, or where data is used for direct marketing communications.

bc44 may need to verify your identity before processing a rights request. This is to protect your data from being accessed or deleted by an unauthorised third party. Where bc44 is unable to fulfil a rights request due to a conflicting legal obligation, it will explain the reason in writing. No fee is charged for submitting a rights request unless the request is manifestly unfounded or excessive, in which case bc44 reserves the right to charge a reasonable administrative fee.

bc44 implements the following technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration:

• 256-bit SSL/TLS encryption on all data transmissions between your device and bc44.club, ensuring that data in transit cannot be intercepted or read by a third party.
• Encrypted storage of all sensitive personal data at rest, including identity document data, payment account details, and account credentials (passwords stored as salted cryptographic hashes, never in plaintext).
• Access controls restricting personal data access to authorised bc44 staff only, on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Regular security reviews and penetration testing of the bc44.club platform to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no internet-based service can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of affected users, bc44 will notify affected users without undue delay and take immediate steps to contain and remediate the breach. You can help protect your account by keeping your password confidential, not sharing your login credentials, and contacting bc44 support immediately if you suspect your account has been compromised.

If bc44 discovers that personal data has been collected from a person who was under the age of 21 at the time of collection, bc44 will immediately suspend the associated account, delete the personal data without undue delay, and refund any real-money deposits made during the period of underage use, subject to verification. Parents and guardians who believe that a minor has registered an account on bc44 are encouraged to contact bc44 support immediately so the matter can be handled promptly.

bc44.club may contain references to game providers and payment partners whose services operate on third-party platforms or interfaces. When you interact with a third-party platform (for example, when you authenticate a bKash payment through the bKash app), you are subject to that third party's own privacy policy and data practices. bc44 is not responsible for the privacy practices of any third-party platform, payment provider, or game studio. We recommend that you review the privacy policies of any third-party service you use in connection with your bc44 account.

bc44 reserves the right to update this Privacy Policy at any time. When material changes are made, bc44 will notify registered users by displaying a prominent notice on bc44.club and, where practicable, via the mobile number associated with your account. The effective date of the revised policy will be clearly stated at the top of the updated document.

Your continued use of bc44.club following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you should stop using bc44 and may request account closure by contacting bc44 support. We encourage you to review this Privacy Policy periodically to stay informed about how bc44 protects your data.